Please note: The more details we have about the specific steps you took before the issue arose, the more likely it is we can identify what the problem is and offer a solution. You're in a particular place of the document (such a table, a figure etc.).If this doesn't resolve the issue, please click here. Confirm whether the issue is happening when: Make sure you are on the latest version of Word: Click ' Help '.This will be treated confidentially and only for testing purposes. Open Microsoft word click References menu in Mendeley plugin. If it doesn't, send us a copy of the document you're having the issues with. Install MS Word Plugin by click Tools menu Install MS Word Plugin Click OK. Whether the issue occurs with a blank document.Details of what citation style are you using and whether the issue occurs if you change to a different citation style (sometimes the bug can be associated with the citation style code).Complete information about Mendeley Desktop version, Word version, and your Operating system. A screenshot of the error message or a screenmovie of the unexpected behavior.Confirm you followed the Troubleshooting steps in order and what the result was.Please contact us via the email option below and include the following information:
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